![](https://www.impactwms.com/wp-content/uploads/2019/10/support-icon.png)
REMOTE SUPPORT
Partners of Impact WMS that are seeking interactive remote assistance (partner and Impact technical staff viewing the same system) may download a secure client for creating a temporary secure shared desktop session.
Below, you can download the secure assistance client from the Splashtop SOS download page.
The browser will download a file named SplashtopSOS.exe (size = 7,652 KB)
If the file doesn’t download automatically, you can select the correct version for your PC or device.
![](https://www.impactwms.com/wp-content/uploads/2019/10/Splashtop-postconnect@2x.png)
Once the download is complete, run the downloaded agent file. While the agent is connecting, the blue bar in the center will show a progress indicator and a series of dashes.
Once the agent has connected, the agent indicates a 9-digit connection key for the shared session.
Provide this 9-digit (in blue above) code to your Impact WMS technical support staff to begin a shared-desktop support session.